Thank you for choosing to shop with us! We strive to provide fast, reliable shipping to ensure your order reaches you in a timely manner. Please read our shipping policy below for details on how we process and deliver your orders.

Processing Time

Order Processing:
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

Order Confirmation:
Once your order is processed, you will receive an order confirmation email with details of your purchase and a tracking number once the item has shipped.

Shipping Rates and Delivery Time

Shipping costs are calculated at checkout based on the weight of your order and delivery location. We offer the following shipping options:

  • Standard Shipping (5-7 business days):
    • Rate: Calculated at checkout
    • Estimated delivery time: 5-7 business days after processing.
  • Expedited Shipping (2-4 business days):
    • Rate: Calculated at checkout
    • Estimated delivery time: 2-4 business days after processing.

Note: Delivery times are estimates and may vary due to unforeseen circumstances (e.g., weather, carrier delays). We are not responsible for delays caused by shipping carriers.

International Shipping

We currently offer international shipping to the following countries: [list of countries]. 

  • International Shipping Rates: 
    International shipping costs are calculated at checkout based on the weight of the package and the destination address. 

  • Customs Duties and Taxes: 
    Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional costs are the responsibility of the customer. We recommend checking with your local customs office for more information. 

Shipping Restrictions

Some products may have shipping restrictions due to size, weight, or destination. If any items in your order are restricted, we will notify you promptly and offer a solution.

Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to track your package. You can use the tracking information to monitor your package’s delivery status.

Address Changes

Please ensure your shipping address is correct at checkout. Once an order has been shipped, we are unable to change the shipping address. If there is an issue with your shipping address, please contact us immediately at [your contact email or phone number].

How to Contact Us

If you have any questions or need further assistance with your order, please don’t hesitate to reach out to our customer service team:

  • Email: Xfactoryparts@gmail.com 
  • Hours: 
    • Mon - Fri: 9 am - 5 pm EST
    • Sat : 10am -3 pm EST

Thank you for shopping with us! We appreciate your business and are committed to delivering your order safely and on time.