Thank you for shopping with us! We strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, we are here to help.
Returns
We accept returns under the following conditions:
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Eligibility:
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Returns must be initiated within 30 days of receiving your order.
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Items must be in new, unused, and resalable condition, with all original tags, packaging, and accessories included.
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Non-Returnable Items:
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Personalized or custom-made products.
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Gift cards.
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Downloadable products or digital content.
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Perishable goods (e.g., food, flowers, etc.).
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Return Process:
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To initiate a return, please contact us at [your contact email] with your order number, item(s) you wish to return, and the reason for the return.
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You will receive a return authorization along with instructions for returning the product.
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Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
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Refunds for Returned Items:
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Once your return is received and inspected, we will process your refund within 7-10 business days.
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The refund will be issued to the original payment method used during purchase.
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Shipping fees are non-refundable unless the return is due to our mistake.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately (within 7 days of receipt) with a description and photos of the damage. We will offer you a full refund or replacement at no additional cost.
How to Contact Us
For any questions or concerns regarding returns or refunds, please contact our customer support team:
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Email: Xfactoryparts@gmail.com
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Hours:
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Mon - Fri: 9 am - 5 pm EST
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Sat : 10am -3 pm EST
Thank you for shopping with us! We appreciate your business and will work to resolve any issues as quickly as possible.